Successfully led the full life cycle Guidewire Integration Implementation including all GW components (Policy Center, Claims Center, & Billing Center) Duties involved; high level design, staffing, vendor management, ESB configuration, C- level communications, and Project Management.​

Application & third party Integrations achieved:

  • ​Claims Center to ISO for Medicare (CMS) Reporting and ISO Claim Search Functionality
  • ​Claims Center to Datacert Passport for legal matter and law firm communications
  • ​Claims Center to Paragon for third party deductible recovery
  • ​Claims Center to SAP/GL for check printing
  • Billing Center to Wells Fargo for Lockbox integration
  • ​Billing Center to Policy Center for Late Payment Cancellation
  • ​Policy Center to Billing Center to Update Producer information
  • ​Billing Center to Troy for Check Printing
  • ​​Policy Center to ODEN for Policy Termination
  • Thunderhead & Imageright Integration for document generation and workflow

Latest achievements

  • App creator of www.Whereyatt.com presently in the Apple App Store
  •  Agile coach with CSM & CSP certifications that has led Agile Transformations in multiple industries including Insurance, Service, & Telecom
  • Co-Founder of www.iagilez.com an Agile Training Enterprise

ScrumMaster / Integration Lead--- XL Catlin      (Project Phoenix)

​​Career Highlights

Innovative and results-oriented Agile Coach with extensive experience defining IT strategies and developing transformative solutions that deliver immediate results and improvements in enterprise-level environments. Proven track record of designing and executing new initiatives that optimize operations, elevate service and support delivery, and strengthen technology capabilities. Exemplary leader with tactical background in agile development, GuideWire Integration Implementation, webMethods ESB construction, custom ERP implementations, and technical support. Sterling history of building and leading cross-functional teams to top-flight service and support deliveries. Ability to absorb complex technical information and steadfastly react to changing technology environments across multiple business arenas.

 Scrum Master -- Verizon Telematics

  Hum Project (iOS, Android, & Web Portal Development)      

Principle duties:

• Coached the project team on Agile principles
• Maintained the Agile framework
• Walked the product owner through the more technical user stories
• Encouraged collaboration between the Scrum team and product owner
• Facilitated the daily stand-ups
• Helped the team maintain their burn-down chart
• Set up retrospectives, sprint reviews or sprint planning sessions

​• Facilitated release or "Big Room" planning sessions

• Shielded the team from interruptions during sprints
• Removed obstacles that had potential to affect the team.

Project Phoenix utilizes an Enterprise Service Bus (ESB) built on the webMethods Integration Platform.  The transformative project integrated legacy Catlin applications around the world with Guidewire. The project employed contract and outsourced personnel to execute 'Follow the sun" product development. The Integration Manager provided guidance to Integration Developers, Business Analysts and Testers on Enterprise Standards, worked with solution, technical and integration architects to ensure solutions comply with the strategic direction and policies of Catlin. 

Robert F Jackson Jr.  CSM,CSP

Agile Coach  / Scrum Master


HUM is Verizon's IOT (Internet of Things) product which provides dianostic information, speed and boundary alerts, wifi, & car location services for after market vehicles